Customer experience has become a major concern for companies, but the processes to achieve it are often tedious and costly.
Reviewing its existing workflows, the City of Buchs' Electricity and Water Department (EWB) realized that using different systems and interfaces to manage customer information resulted in complex and time-consuming workflows.
To boost its processes and provide the best possible experience for its customers, EWB decided to use Intelligent Document Processing.
By optimizing the internal process with the best IDP technologies, companies can guarantee a quality service while reducing costs.
Read about the incredible results achieved over the last few months, especially in cost reduction.
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According to Microsoft, more than 500 billion documents are generated worldwide every year by Office applications alone. That’s a lot of information that can still be read and interpreted by employees but can hardly be used for automatic processing and process control.
The result is media disruptions that induce unnecessary inefficiencies in processes. With Parashift, we offer you a solution for integrating documents cost-effectively into IT applications and workflows.
With the Parashift Platform, companies can easily read out their documents – no matter how many or what type of document they are.
The data obtained can then be used to make the company’s own processes more efficient or to support completely new digital business models.